Privacy Policy for a UK Licensed Gambling Website
Last updated: 17 September 2026
Casinouk Games Guide ("we", "us", "our") operates the website casinoukgamesguide.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Site and related services. We are the data controller for the personal data we process.
Who We Are
Casinouk Games Guide is an online gambling website licensed and regulated in Great Britain by the Gambling Commission. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, contact us at [email protected].
What Data We Collect
We collect and process the following categories of personal data:
- Identity data: your name, date of birth, and identification documents (for example, passport or driving licence) required to verify your age and identity.
- Contact data: your email address, postal address, and phone number.
- Account data: your username, password, and account preferences.
- Transaction data: deposits, withdrawals, and wagering history. Please note that we do not accept credit card payments, including through e-wallets funded by credit, in accordance with UK regulations.
- Technical data: your IP address, device information, browser type, and pages visited on the Site.
- Communications data: correspondence you send to us, including complaints and support requests.
Why We Process Your Data
We process your personal data on the following legal bases:
- Legal obligation: to comply with our regulatory duties, including age verification, know-your-customer (KYC) checks, anti-money laundering and counter-terrorist financing (AML/CTF) requirements, and financial risk checks for customers with net deposits of £150 or more per month.
- Contract performance: to open and manage your account, process deposits and withdrawals, and provide the gambling services you request.
- Legitimate interests: to keep the Site secure, prevent fraud and problem gambling, and improve our services.
- Consent: where you have given consent, for example for certain cookies and marketing communications.
Responsible Gambling Data
As a licensed operator, we are required to support responsible gambling. This means we process data related to:
- Deposit limits, loss limits, session time limits, and reality checks that you set.
- Self-exclusion, including sharing your details with GAMSTOP, the national online self-exclusion scheme, so that self-excluded players cannot access licensed gambling sites. Self-exclusion periods run for a minimum of six months.
- Monitoring of play patterns to identify signs of gambling-related harm.
Cookies
The Site uses cookies and similar technologies. Some cookies are strictly necessary for the Site to function (for example, keeping you logged in or maintaining your session limits). Other cookies, such as those used for analytics or personalisation, are only set with your consent. You can withdraw or change your cookie preferences at any time through your browser settings or our cookie banner.
Data Sharing
We do not sell your personal data. We share it only where necessary, including:
- With the Gambling Commission and other regulators where required by law.
- With GAMSTOP for self-exclusion purposes.
- With payment providers to process your transactions.
- With identity verification and fraud prevention services, where lawful and necessary.
Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Gambling operators are subject to regulatory record-keeping requirements, which means some data must be kept for specified periods even after your account is closed.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data in certain circumstances (this right may be limited where we are legally required to retain records, for example for AML purposes or self-exclusion).
- Restrict or object to certain processing.
- Data portability for data you have provided to us on the basis of consent or contract.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email us at [email protected]. We will respond within one month, as required by law.
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Security
We use appropriate technical and organisational measures to protect your personal data, including encryption in transit and access controls. No method of transmission is completely secure, but we take our security obligations seriously.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The "Last updated" date at the top of this page shows when it was last revised. Significant changes will be brought to your attention, for example by email or a notice on the Site.
Age Restriction
Gambling in Great Britain is only permitted for persons aged 18 or over. It is illegal for anyone under this age to gamble, and parental permission does not override this law.
Contact Us
Questions, requests, or complaints about this Privacy Policy can be sent to [email protected].